Helpful FAQs

Check out some of our frequently asked questions, or contact us if you have a specific issue.

Our castles are available 7 days a week all year round including Public Holidays.

No, but please advise us at the time of booking if any part of the bouncy castle will be on a surface other than grass. We can install our jumping castles on artificial lawn, concrete driveways, paved area’s and inside halls or gyms, dirt or gravel.

All of our bouncy castles and slides have rain covers to allow your party to proceed even if it’s raining.

On the day of your jumpy castle hire, we will attend to your home or party site and completely install the jumping castle. This includes a complete safety check. We will also take you through the operations of the castle and advise you in how to operate and supervise your children’s jumping castle party. We care about safety!

The jumping castle will be set up and dismantled by a Jump First Installer. It takes around 15 – 20 minutes to set up the jumping castle depending on the type of access. It takes around 20 minutes to dismantle the jumpy castle. The jumping castle should not be moved to any other location once installed by us.

Yes we can. However you must get council permission and forward this onto us.

Yes, you can have a jumping castle indoors. There are a lot of places big enough for a bouncy castle: gyms, school halls or garages. Please check with us first before booking so we can plan it with you.

The preferred method is by phone. Alternatively you can email us or you can complete the form below.

Is your question not answered here? Please contact us, we’re always happy to help and to provide honest advice.

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